Returns and Exchanges

Holiday Refund Policy: 

For early holiday shoppers (purchases made 11/01/22 to 12/24/22), we are offering extended returns and exchanges which may be submitted until 1/31/23. 

TechnoRV has a money back, 30-day return policy.  We want you to be happy with your purchase, and will do what we can to ensure this. There are a few reasons why a product may be returned for a refund, and all returns must follow the proper return procedure.

• All returns must have an RMA number issued by TechnoRV before they are returned. You can initiate your return or exchange using the form above, or contact us to request a return.
• The 30-day policy goes into effect the day the product is delivered.
• After 30 days, defective products must be returned by the customer to the manufacturer according to their product warranty.  We will be happy to help customers facilitate returning these defective products to the manufacturer.
• We do not take returns of products that have been installed or that show any sign of wear. All products must be in like-new condition with no marks, fading, adhesives, or evidence of use. 
• When shipping returns, customers are encouraged to insure the shipment. Customers are responsible for any damage or loss incurred during shipment.
• We do not take returns of products that are missing the original retail packaging or if there is writing or postage on the retail packaging.
• Refunds will be issued 7-10 business days after the product has been received by TechnoRV.
• TechnoRV reserves the right to refuse a return or add a return fee if the product is not returned according to this policy.

Defective Product (100% refund within 30 days) 

• The product has a manufacturer's defect. 
• This does not include a product that is in working condition, but is simply not working for your situation.
• Customer will receive a full refund of product purchase price.
• TechnoRV will send a return label for shipping.

Unopened and Unused (100% refund within 30 days)

• The product has not been opened and is being returned as it was received.
• Customer will receive a full refund of purchase price.
• The original shipping cost will be deducted from the refund.
• Customer is responsible for return shipping.  There should be no writing or stickers placed on the retail package.

Opened Product in Like-New Condition (90% refund within 30 days)

• The product has been opened, but is in the condition in which it was received.  All parts are included and the product/parts/manuals are in the original retail packaging in like-new condition.
• Customer will receive a refund of the purchase price less a 10% restocking fee.
• If you received free shipping for your order, the original shipping cost will be deducted from the refund.
• Customer is responsible for return shipping.  There should be no writing or stickers placed on the retail package.